You must send us a request for cancellation through email at email@example.com and we have a once the payment has been made. Our process for cancellation/refund will take 7 working days. Orders cannot be cancelled once they have been designed and are on delivery, or if delivery has been and cannot be completed if the recipient is unavailable. Orders that are placed with incorrect information (i.e. Wrong Address) that prevents direct delivery cannot be cancelled or refunded.
If you need to change the delivery address you should call our Customer Service Officers to make the modification within 12-24 hours.
Note: You cannot change your delivery address once your order is being processed.
After you complete the checkout process, you will receive an email regarding your order including your product’s name, shipping fee, billing address and other details of an item that you have ordered. Kindly keep this email as your receipt for your reference.
You can contact us during our working hours: Mon-Fri: 9am-6pm, except public holidays