You must send us a request for cancellation through email at email@example.com and we have a once the payment has been made. Our process for cancellation/refund will take 7 working days. Orders cannot be cancelled once they have been designed and are on delivery, or if delivery has been and cannot be completed if the recipient is unavailable. Orders that are placed with incorrect information (i.e. Wrong Address) that prevents direct delivery cannot be cancelled or refunded.